See exactly what you receive — written around real details, not a template.
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Chronological Facts
Dates, amounts, what was promised, what was delivered. No emotional language. A factual timeline is more powerful than an angry paragraph.
Consumer Rights Act
Section 49 (reasonable care and skill), Section 55 (repeat performance) and Section 56 (price reduction). Cited precisely. Companies have legal teams — meet them at their level.
Compensation Demand Box
Itemised breakdown: £680 refund + £320 damages + £150 emergency plumber = £1,150. Specific amounts are harder to argue with than a round number.
Named Escalation
Trading Standards and County Court named explicitly. Not 'I will take further action'. Named bodies with jurisdiction.
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