A formal complaint letter sets out what happened, cites UK consumer law and names the escalation body.
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Dates, amounts, what was promised, what was delivered. No emotion. A factual timeline is more powerful than an angry paragraph.
Consumer Rights Act 2015 s.49 (reasonable care and skill). Not vague references — exact section numbers. Companies have legal teams. Meet them at their level.
Trading Standards. Financial Ombudsman. County Court small claims. Named bodies with jurisdiction.
Contractor dispute example — £1,150 compensation demand
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Companies deal with thousands of emails and one-star reviews. A formal letter citing your legal rights is in a completely different category.
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